Privacy Policy

 

Privacy policy

  1. Introduction

1.1    I am committed to safeguarding the privacy of my website visitors and service users of my consultancy and I am ICO (information Commisioners Office)registered.

1.2    This policy applies where I am acting as a data controller with respect to the personal data of my website visitors and service users; in other words, where I determine the purposes and means of the processing of that personal data.

1.3    In this policy, I refers to Hilary Sparkes

  1. Credit

2.1    This document was created using a template from SEQ Legal (https://seqlegal.com).

  1. How I use your personal data

3.1    In this Section 3 I have set out:

(a)    the general categories of personal data that I may process;

(b)    the purposes for which I may process personal data; and

(d)    the legal bases of the processing.

3.2   I may process data about your use of MY website and services. The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is from my host one.com. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is only for my monitoring and improving our website and services. I will not use this process data in any other way.

3.3    I may process your name and email address from my website, email or phone. The account data may be processed for the purposes of operating my website, providing my service, and communicating with you. The legal basis for this processing is the performance of a contract between you and me. If you do not use my services I will timely delete your correspondence with me.

3.4    I may process your personal data that are provided in the course of the use of my services. If I visit you for my lactation service, I will discuss and give you a written copy of my privacy policy if requested to how I will collect the information from you to offer my service to you and your baby or child. I will ask you to consent to this information gathering and storage of data. You records will be kept in my private residency under a locked cabinet. All phone and email data is password protected. I will email you a record of our visit which will be password protected. My computer is password protected and a copy will be kept. Please note, your baby’s data will be kept for 25 years. The legal basis for this processing is written signed consent.

3.6    Please do not supply any other person’s personal data to us, unless I prompt you to do so, if required.

  1. Providing your personal data to others

4.1    I may disclose your personal data to other health professionals on a need to know basis. This is explained on the consent form. An example sharing information maybe to your GP, midwife or health visitor. I will inform you of all information sharing. I may also write in your red child health book in the aim of information sharing in the best interest of your baby/child.

4.2    I may disclose your personal data to my insurers and/or professional advisers in so far as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4.3    Financial transactions relating to my website and service may be handled by our payment services providers, which I am not currently using]. I will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices (to be informed once in place).

4.4    In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. I may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

  1. Retaining and deleting personal data

5.1    This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

5.2    Personal data that I process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

5.3    I will retain your personal data as follows:

(a)    Record of my visit and advice or procedure given will be retained for a minimum period of 25 years as it is child and baby related.

Notwithstanding the other provisions of this Section 5, I may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

  1. Amendments

6.1    We may update this policy from time to time by publishing a new version on our website.

6.2    You should check this page occasionally to ensure you are happy with any changes to this policy.

  1. Your rights

7.1    In this Section 7, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

7.2    Your principal rights under data protection law are:

(a)    the right to access;

(b)    the right to rectification;

(c)    the right to erasure;

(d)    the right to restrict processing;

(e)    the right to object to processing;

(f)    the right to data portability;

(g)    the right to complain to a supervisory authority; and

(h)    the right to withdraw consent.

7.3    You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, I will supply to you a copy of your personal data on request. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can access your personal data by emailing hilarysparkes@lactationconsultancy.com

7.4    You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

7.5    In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defense of legal claims.

7.6    In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; I no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, I may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

7.7    You have the right to object to my processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

7.8    You have the right to object to my processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

7.9    You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

7.10  To the extent that the legal basis for our processing of your personal data is:

(a)    consent; or

(b)    that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

8.11  If you consider that my processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

8.12  To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

8.13  You may exercise any of your rights in relation to your personal data emailing hilarysparkes@lacatationconsultancy.com

  1. Website Hosting

9.1   Lactationconsultancy.com is hosted by one.com. They are GDPR complaint.         Please refer to one.com to read their privacy policy.

9.1    A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

9.2    Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

9.3    Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

9.4   Copied from One.com cookie usage:

When you visit One.com’s website, we store cookies on your computer.

Cookies for statistics

On www.one.com we use cookies in an aggregate form for statistical purposes. It gives us e.g. opportunity to get an overview of how many people visit the different sections of our website, so we can make it as user friendly as possible.

Cookies make One.com able to track information during the domain name registration and the package sign-up process. These cookies do not track individual information. Information One.com may track includes:

The customer’s Internet Protocol address

Browser version or computer operating system used by the customer

Number of links the customer click within the website

State or country from which the customer accessed the site

Date and time of the customer’s visit

Name of the customer’s Internet service provider

Web page the customer came from when visiting www.one.com

Pages the customer viewed on the site

We use statistics to improve the usability and the information in the statistics are anonymous and will not be linked to you as a user.

Cookies for advertising purposes

On www.one.com we also use cookies for advertising purposes. We use first-party cookies (such as the Google Analytics cookie) and third party cookies (such as the DoubleClick cookie).

Visitors can opt out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings.

One.com uses remarketing with Google Analytics to advertise online, and third-party vendors, including Google, show ads on sites across the Internet.

One.com and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together (1) to inform, optimize, and serve ads based on someone’s past visits to the website and (2) to report how ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to www.one.com.

The Control panel, webmail and web applications that prompt you as a user to log in with username and password, do not use third party cookies.

One.com or third parties do not know (and have no interest in knowing) the identity behind the visitors on www.one.com

10.0 Our details

10.1  This website is owned and operated by Hilary Sparkes.

10.2  I am registered in England.

10.3  Our principal place of business is at my home residence.

10.4  You can contact us:

(a)    by post to 13 Rapley Ave, Storrington, Pulborough West Sussex RH20 4QL

(b)    using our website contact form, lactationconsultancy.com

(c)    by telephone 07861481390

(d)    by email, hilarysparkes@lactationconsultancy.com